Privacy Policy

1. Information We Collect

We collect information you provide directly, including contact details, account and billing information submitted through the client area, and messages you send to our support channels. We also collect service and security records needed to operate hosting services, investigate abuse, prevent fraud, and protect our network.

When you visit this website, basic technical information such as your IP address, browser and device characteristics, requested pages, and the time of your visit may be processed by our hosting and security systems.

2. Microsoft Clarity and Analytics

With your permission, SimpleVM uses Microsoft Clarity to understand how visitors use the public website. Clarity may collect information about page visits, navigation paths, device and browser characteristics, clicks, scrolling, and other interaction data used for session recordings and heatmaps.

We use this information to improve website content, layout, and reliability. We do not use Clarity to make decisions about your eligibility for services, and we do not sell personal information to advertisers.

3. Cookies and Your Choice

Essential records and cookies may be required for security, support, billing, and service operation. Analytics cookies are optional. Microsoft Clarity is loaded only after you choose Allow analytics through our cookie banner or settings control.

You can accept, decline, or change your analytics preference at any time with the settings icon beside Contact and Client Login. Declining analytics does not prevent you from using this website or SimpleVM services.

4. How We Use Information

• Provide, operate, bill for, and support SimpleVM services.
• Respond to account, sales, support, abuse, and legal inquiries.
• Prevent fraud, abuse, unauthorized access, and network security incidents.
• Maintain reliable website performance and improve the public website with consented analytics.
• Meet legal, tax, accounting, and regulatory obligations.

5. When Information Is Shared

We share information only when necessary to provide and protect the service, process payments, operate the client area, deliver website analytics you have accepted, or comply with a valid legal request. Third parties may include payment providers, infrastructure and security providers, and Microsoft Clarity for consented analytics.

We do not sell, rent, or trade personal information for third-party marketing purposes.

6. Data Retention and Security

We retain information for as long as needed to provide services, resolve disputes, protect the network, meet legal obligations, and enforce our agreements. Retention periods vary by the type of record and the purpose for which it is held.

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet service or storage system can be guaranteed completely secure.

7. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction on the processing of your personal information. You may also be able to object to certain processing or withdraw consent for optional analytics.

To make a privacy request, contact [email protected]. We may need to verify your identity before responding.

8. International Processing and Updates

SimpleVM operates from the United States and provides services in multiple regions. Information may be processed where SimpleVM, its providers, or its infrastructure operate, subject to applicable law and appropriate safeguards.

We may update this policy as our services, analytics, or legal obligations change. The effective date at the top of this page indicates when it was last refreshed. For more information about Clarity, see the Microsoft Privacy Statement.