Frequently asked questions

SimpleVM » Frequently asked questions

The list of frequently asked questions will fill up once we get more questions in by customers.

How do I place an order for VPS?


Simply go to the list of services, choose suitable VPS plan, click Add to cart and go to the Shopping cart. In the Shopping cart you can check the final price. Click Checkout to continue to our billing panel. Once registered to our billing panel, choose suitable VPS plan, pay for it and you are good to start using your service after it’s activated.

I'm having trouble verifying my phone number. What should I do?


Please open a ticket to our sales department from our billing and include your phone number. We will help you with this problem.

Do you have test IP and test file?


For test IPs and test files please refer to the following page http://lg-ams.simplevm.net/

Do you offer test periods of service?


Yes. For CloudLinux hosting services only at this time.

Do you sell additional IPs?


Yes. Each additional IPv4 is 2.5$ a month (limit 1 additional per vps). Each additional block of 10 IPv6 IPs is 0.01$ a month.

Do you have a control panel to set PTR/RDNS reconrds?


Yes. You will be able to setup IPv4 and IPv6 PTR records automatically from VEmanager control panel, IP addresses section.